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  • What’s your location?
    We are located at 107 Blenheim Road in Riccarton Feel free to pop in and take a look around our facility. Our friendly staff would love to show you around. Our office is open from: Monday – Thursday 12:00pm – 7:30pm Friday 12:00pm – 6:00pm Saturday 10:00am – 2:00pm
  • What’s the minimum age to join?
    The minimum age is 14 years if you do a program with one of our personal trainers ($69) and you are accompanied by a parent or guardian who will sign you up (and proof of age). 15 years if you do the program mentioned above then you can come in by your self but you do need a parent’s signature on signing up(and proof of age). 16 years you need proof of your age and can sign up by yourself.
  • What are the membership lengths offered?
    We provide flexible membership options ranging from a single-day pass to a minimum term of 36 months. To explore our offerings in detail, please visit our join now page. If you require assistance in selecting the most suitable option for your situation, please don't hesitate to reach out to us via our contact page.
  • What times are the office/sign up desk open from?
    Office is open from: Our office is open from: Monday – Thursday 12:00pm – 7:30pm Friday 12:00pm – 6:00pm Saturday 10:00am – 2:00pm Signup desk is open 24/7!
  • Do you do one-off membership for visitors to Christchurch?
    Certainly! We offer various options to cater to your needs. If you're looking for a one-time entry, please visit us during our office hours. For those visiting Christchurch for a few days, we have a convenient pay-as-you-go option that grants you a 24/7 access key. Alternatively, you can choose from our 10-entry or 20-entry concession passes. These casual membership options provide flexibility to suit your schedule and preferences. Our office is open from: Monday – Thursday 12:00pm – 7:30pm Friday 12:00pm – 6:00pm Saturday 10:00am – 2:00pm
  • How to start a trial?
    Please feel free to pop in during staffed hours and we can get your setup on a 3-day free trial in just under 5 minutes. Our office is open from: Monday – Thursday 12:00pm – 7:30pm Friday 12:00pm – 6:00pm Saturday 10:00am – 2:00pm
  • How does Bring-a-Friend add-on work?
    You can either add this during the initial sign up, or add it later on. Important notes: Your friend have to enter their details by using the iPad at reception > first time friend > enter details (including emergency contact) Scan in at the bring-a-friend scanner above reception iPad when your friend is visiting the gym with you You can bring different friend, but only 1 friend at a time You CANNOT swap key Minimum term for add-on: 1 month Cancellation notice period: 2 weeks (after you meet the minimum term)
  • What are the membership payment options (direct debit & credit card vs pay-in-full)?
    We offer flexible payment options to suit your preferences. When signing up, you can choose to pay weekly, fortnightly, or opt for a pay-in-full membership. With the weekly or fortnightly payment options, your payment will be automatically deducted by our trusted direct debit company, Payrix. This allows you to enjoy the convenience of hassle-free payments while being locked into the agreed-upon terms for the duration of your membership. On the other hand, the pay-in-full membership is a fixed-term option, providing you with a set duration for your membership upfront.
  • Will buying a membership online give me instant access?
    Absolutely! We've streamlined the process to ensure you can start your workout without any hassle. After signing up, you'll receive a confirmation email with instructions on how to set up Bluetooth access using your phone. You can conveniently collect your gym key during our office hours at a time that suits your schedule. We're here to make your sweat session as easy and seamless as possible!
  • What times are each areas of the gym open?
    Indoor area is open 24/7 Outdoor area is open from 5am - 10pm (TBC) Boxing area is available from: Monday Before 4 pm, after 8:30 pm Tuesday Available all day Wednesday Before 3:45 pm, after 8:30 pm Thursday - Sunday Available all day
  • I've signed up online, how do I access the gym? when can I collect the key?
    Welcome aboard! Kindly check your email for a temporary key code that will grant you access to the gym before you collect your physical key. Alternatively, you can download the GymMaster Member's app and set up access on your phone (remember to enable Bluetooth). Gym key collection is available during our office hours: Monday – Thursday 12:00pm – 7:30pm Friday 12:00pm – 6:00pm Saturday 10:00am – 2:00pm If these times don't suit your schedule, please reach out to us, and we'll do our best to accommodate your needs.
  • How do I use my free PT session?
    Typically, one of our personal trainers will reach out to you. However, if you prefer, you can proactively choose a personal trainer who aligns with your goals and preferences. Take a look at their specialties on our PT page, and feel free to contact them via email, text, or a quick call to schedule a session at a convenient time. Your chosen personal trainer will then guide you through the process from there.
  • What are the benefits of doing a 3D body scan?
    Are you ready to dive into the exciting world of 3D body scanning? Here are some of the fantastic benefits of doing a 3D body scan: Visualise Progress: Track your body changes over time with 3D scans, seeing improvements in posture and celebrating achievements. Motivation Boost: The visual evidence of your transformation in the form of a virtual avatar keeps you motivated to stick to your treatment plan and maintain healthy habits. Comprehensive Evaluation: Gain insights into body composition, such as fat and muscle distribution, enabling chiropractors to create personalised treatment plans for lasting results and improved overall health. Storytelling Experience: The 3D scanning process uncovers the connection between your posture, weight distribution, and chronic pain, creating a captivating narrative of your body's health and well-being.
  • Martial Arts Fitness Class Timetable
    Here is the timetable [link to pdf timetable]
  • Can I bring a friend and how many can I have?
    To enjoy the benefit of bringing a friend along, simply add the bring-a-friend add-on to your membership for an additional $4.99 per week. Please note that a minimum term of one month applies. For detailed information on the signup process, please refer to our dedicated bring-a-friend page.
  • How to update my billing details
    Please log in to Member's Portal Account > Update Billing Info If you are paying by bank account, you might wonder...what's account BSB? The first 6 number of your bank account. e.g. your account number is: 12-3456-7777888-99 Account BSB: 123456 Account Number: 777788899 (no "-", no space between the numbers when you enter)
  • How long can I hold membership?
    If you need to take a break from your membership, you have the option to put it on hold for a maximum of three months per year. It's important to note that if you are paying weekly or fortnightly, this hold period will extend your minimum term accordingly. To proceed with placing your membership on hold, a hold fee of $25 applies. You can conveniently apply for the hold by accessing our hold form. Need to add a link
  • How to cancel an add-on?
    Please get in touch with us either via email or social media.
  • How to cancel membership?
    Please get in touch with us either via email or social media, we will send you a cancellation form. at the moment is email to info@aff..., can add a form?
  • Can I transfer my membership?
    Yes, you can. To transfer your membership to another person, both you and the individual you're transferring it to will need to visit our reception during office hours. Our team will facilitate the transfer process for you. Please be aware that a transfer fee of $30 will apply. If the office hours are not suitable for you, please don't hesitate to contact us. We're here to assist you and find a solution that works best for your circumstances.
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