Question 1

What are the membership transaction fees?

Accepted Answer

One time set-up fee: $2.30
Transaction Fee: 0.92 cents for Bank account or 2.48% for Credit/Debit card
Failed payment fee: $4.60

Question 2

Will buying a membership online give me instant access?

Accepted Answer

Absolutely! We've streamlined the process so you can start working out straight away. After signing up, you'll receive a confirmation email with instructions on how to download GymMaster Members app to set up Bluetooth access using your phone.

If you prefer a physical key tag you may purchase one from reception during staffed hours for $15.

Question 3

When are staffed hours and facility walkthroughs?

Accepted Answer

Yes, during staffed hours.
Monday – Thursday 12:00pm – 7:30pm
Friday 12:00pm – 6:00pm
Saturday 10:00am – 2:00pm

Question 4

What’s the minimum age to join?

Accepted Answer

The minimum age to become a Member at Affinity is 16 Years of age. 
Any person age 16 or 17 must have a parent or guardian co-sign the Agreement to join Affinity if you intend to join on a Weekly contract. 
Paid-in-full (PIF) Memberships do not require a guardian's signature.

If you’re using the Bring a Friend option:
Guests aged 17+ may train 24/7 and must be accompanied by the member at all times while on the premises.
Guests aged 14–16 may only train between 7:00 am and 7:30 pm and must be accompanied by their parent or legal guardian at all times while on the premises.

Question 5

What payment types do you accept?

Accepted Answer

Online we accept credit card, debit card or bank account direct debit.
At reception we accept all of the above plus cash.

Question 6

Can I trial the gym?

Accepted Answer

Open to Christchurch residents only.

$10 for 5 consecutive days 24/7access.

Question 7

Once signed up, how do I sign my Bring-a-Friend into the gym?

Accepted Answer

You can either add this during the initial sign up with our Ultimate add on or add it later at reception.

Important notes:
    1. The first time your friend visits, they will have to enter their details by using the wall-mounted iPad at reception > first time friend > enter details (Guest must complete this form, NOT main member)
    2. Once complete, You will Swipe your key at the bring-a-friend scanner above the reception iPad when your friend each time your friend is visiting the gym with you. 
    3. Bring-A-Friend allows you to bring one friend each time you train. 
    4. KEYS / DIGITAL KEYS ARE NOT TO BE SHARED WITH YOUR FRIEND. THEY MUST BE ACCOMPANIED BY YOU
    5. You may have a maximum number of two friends associated with your membership at any time. To add/remove friends from your membership please ask at reception.

Question 8

Once signed up, how do I book my 3D body scan?

Accepted Answer

You can book it on your mobile app (GymMaster Members), or book online here

Question 9

How to add the ultimate add-on as a current member

FAQs

Frequently Asked Questions